I have been holding myself back for a long time now. I don't want to bring anyone down but given the kind of service FutureBazaar provides I have been forced to write this blog post. Hopefully someone at FutureBazaar reads it and figure out the poor service they provide.
I bought a Nokia E61i from them around 3-4 months back and it took 25 days to be delivered. After numerous calls I finally got the mobile. I paid Rs. 1500 over the market price for a phone and it was delivered after 25 days and to top it all the free 2 GB Micro SD card was missing. I again checked the website and all evidence of the 2GB card was erased but luckily for me I had taken a screen shot of the web page when I had ordered it.
I called them up and they acknowledged that they had removed the 2GB offer but since it was advertised when I had ordered it they would provide me the card as and when they have it. After a few weeks they sent a 2GB SD Card. The dimwits at futurebazaar had sent a SD Card instead of a Micro SD card. I have no device where I can use a SD card plus the price difference of the two cards is phenomenal. So I was back calling them and sending them emails. I had a very hard time explaining the difference between a MicroSD and a normal SD card. After a few calls and emails they finally understood it or at least pretended that they understood the difference and they would get someone to take the SD Card from my place. For the next 15-20 days no one turned up. Then one fine day I got a call that they could not arrange for a pickup so I would have to courier it to them. That card is still lying on my table and I have no idea as to what I can do with it.
That was part one of the story. Since I had bought the phone they had given me gift coupons. Some 20 days back I thought of ordering stuff for my iPod. I ordered a pair of headphones, a car charger, fm transmitter, extra usb cable and an ipod skin. They sent out the ipod skin and the car charger, the two things I least required, and the rest of the stuff is in mid air. So far I have called them up twice but have not got a callback so far.
Lets see till when it continues. I will keep you posted on this one and when I finally get the order in my hands. So if you plan to shop from them just keep this post in mind and think about all the agony you would have to go through. Its still better to buy stuff from a real store. No point in waiting endlessly for the package to arrive.
UPDATE: Future bazaar sucks big time - II