Saturday, September 08, 2007

Futurebazaar sucks big time

I have been holding myself back for a long time now. I don't want to bring anyone down but given the kind of service FutureBazaar provides I have been forced to write this blog post. Hopefully someone at FutureBazaar reads it and figure out the poor service they provide.

I bought a Nokia E61i from them around 3-4 months back and it took 25 days to be delivered. After numerous calls I finally got the mobile. I paid Rs. 1500 over the market price for a phone and it was delivered after 25 days and to top it all the free 2 GB Micro SD card was missing. I again checked the website and all evidence of the 2GB card was erased but luckily for me I had taken a screen shot of the web page when I had ordered it.

I called them up and they acknowledged that they had removed the 2GB offer but since it was advertised when I had ordered it they would provide me the card as and when they have it. After a few weeks they sent a 2GB SD Card. The dimwits at futurebazaar had sent a SD Card instead of a Micro SD card. I have no device where I can use a SD card plus the price difference of the two cards is phenomenal. So I was back calling them and sending them emails. I had a very hard time explaining the difference between a MicroSD and a normal SD card. After a few calls and emails they finally understood it or at least pretended that they understood the difference and they would get someone to take the SD Card from my place. For the next 15-20 days no one turned up. Then one fine day I got a call that they could not arrange for a pickup so I would have to courier it to them. That card is still lying on my table and I have no idea as to what I can do with it.

That was part one of the story. Since I had bought the phone they had given me gift coupons. Some 20 days back I thought of ordering stuff for my iPod. I ordered a pair of headphones, a car charger, fm transmitter, extra usb cable and an ipod skin. They sent out the ipod skin and the car charger, the two things I least required, and the rest of the stuff is in mid air. So far I have called them up twice but have not got a callback so far.

Lets see till when it continues. I will keep you posted on this one and when I finally get the order in my hands. So if you plan to shop from them just keep this post in mind and think about all the agony you would have to go through. Its still better to buy stuff from a real store. No point in waiting endlessly for the package to arrive.

UPDATE: Future bazaar sucks big time - II

8 comments:

Yogendra Oza said...
This comment has been removed by a blog administrator.
Vivek Jishtu said...

I've just written what I had to go through. Not once but twice. I might have a gift coupon which I never bothered using, I might give it another try and see if they really deliver the things on time this time around.

And please stop spamming using the affiliate links.

Vivek Jishtu said...

I removed the link in the comment but the rest of the comment is here. And next time when you leave a comment don't leave affiliate links.

Yogendra Oza wrote:

I don't know what leads you to write such a bad things about Futurebazaar.com. I am not joking or even saying lie but it is true that i had ordered more than 50 items from Futurebazaar.com ranging from Rs.25 to Rs.15000, from Movie CD to Television Set and i had not a single complain.

All the products were shipped in well conditions from 4 to10 days at the doorstep of my home.

They provide really nice service. I always recommend every one that they can trust on futurebazaar.com for their future purchase.

Please visit to know more about Future Bazaar

mary said...

Yeah I totally agree I have been wanting to order this watch but couldn't ( for the last three months) I have been getting the same message that the watch is out of stock

Soumyodipto Roy said...

Hi,

I can understand the pain you have got from Future-Bazaar. I would sugest you to contact someone from Consumer Forum. It would hardly cost you 200 INR to log a case and you can claim compensation for the same.

Fo your reference, few sites are:

http://ncdrc.nic.in/

http://www.consumerhelpline.in/pages/aboutUs.asp

Please let me know what happened to the proceeding.

Regards,
roy.soumyo(at the rate)gmail(dot)com

Anonymous said...

Firstly you have no time to go for shopping as it is evident that you prefer online shopping. These portals help people like you to shop without travllling. And you want to defame for others to follow suit.

2. If you have enough time to write such a long episiode on you blog. It will take you 1 hr maybe to go to a E-Zone/Big bazaar/Nokia/mobile next etc. where you can touch/feel and buy your desired products.

3.You are the unlucky one who has faced this issue most of us have not. So next time you want to defame others first curse your own luck. "Tera to bad luck he kharab hai" as the say in hindi.
4. Servises are human related so you can well imagine that mistake are made by humans only.Moreover more relevant when the services has many channels involved in it...warehouse,customer service,inventory,logistic etc.

Anonymous said...

Firstly you have no time to go for shopping as it is evident that you prefer online shopping. These portals help people like you to shop without travllling. And you want to defame for others to follow suit.

2. If you have enough time to write such a long episiode on you blog. It will take you 1 hr maybe to go to a E-Zone/Big bazaar/Nokia/mobile next etc. where you can touch/feel and buy your desired products.

3.You are the unlucky one who has faced this issue most of us have not. So next time you want to defame others first curse your own luck. "Tera to bad luck he kharab hai" as the say in hindi.
4. Servises are human related so you can well imagine that mistake are made by humans only.Moreover more relevant when the services has many channels involved in it...warehouse,customer service,inventory,logistic etc.

Vivek Jishtu said...

"So next time you want to defame others first curse your own luck."

I think I should try this out next time. Maybe it might help me. If anyone else faces the same problem don't forget to do it first maybe it will help with the problem.

"Servises are human related so you can well imagine that mistake are made by humans only.Moreover more relevant when the services has many channels involved in it...warehouse,customer service,inventory,logistic etc."

If I am paying for something I want the service worth the money I pay. And regarding logistics, if they don't have the required logistics they should close shop and not offer goods where they connot deliver.